For those new to the managed IT rodeo, we like to have a clear understanding between us and you, potential client. By having a service level agreement (also known more easily as just SLA) we all have an understanding about the services truNorth is providing you, or in many cases, not providing you.
We take everything that you do into consideration and will recommend or support whatever cloud, dedicated hosting, or managed service that you require. We are constantly improving our policies, procedures, and support processes with the client in mind. Our team works off of a ticket system that will help to track, monitor, and refine your issues as you report them or as we identify an issue and make you aware.
Whether you choose managed or intensive, you always have access to truNorth’s dedicated support team – you never have to worry if you have the right SLA in that area.
Need extended support for a software application that your company uses? truNorth can support any security, database, or professional service that you have running and in most cases is covered in our existing service level agreements. We can often support all your office elilminating the need for continuing paying for support through each vendor or manufacturer. We are in the business of knowing our clients and their company’s mission and vision – we know that paying more for what should be included is sometimes stressful. We hope to change that.Start the Conversation
|100% Network Uptime guarantee|
|URL, port availability and hardware monitoring|
|Managed firewall and VPN access|
|Tested OS patching|
|Bandwidth performance utilization|
|Managed data backups and restores|
|Managed security services||optional|
|Server virus scanning||optional|
|On-demand Dedicated Support Team consultations|
|Guaranteed response times for support requests|
|Advanced system performance and device monitoring|
|Custom configuration trend performance|